Smart Hands Support: Remote & On-Site Data Centre Assistance
Reliable smart hands support is vital for smooth operation of your IT infrastructure. Whether you need remote hands services or onsite smart hands data center support, AIMS’ comprehensive range of services will ensure that your systems run without interruptions. Let our experts help you manage your business infrastructure and maximise your operation uptime.
Your IT infrastructure is a crucial part of your business and deserves expert care to ensure it stays running smoothly. From remote management to equipment troubleshooting assistance, our skilled Service Operation Centre engineers are on hand 24/7 to render technical support in our data centres. AIMS’ smart hands technology and IT smart hands deployment services will help you maximise uptime and free you to help your business grow.
What We Offer
Level 01 Smart Hands Service
A free basic support service that requires no longer than 15 minutes to complete, including:
- Rebooting or power cycling an equipment
- Resetting of sub-equipment by ejecting the device and re-inserting it
- Reading serial numbers on the equipment
- Relaying status of the equipment status indicators
- Pushing a button or toggling a switch
- First-time patching for newly laid AIMS cross-connect order
Level 02 Smart Hands Service
An add-on service suite with advanced 24/7 support based on a prepaid plan or on an ad-hoc and hourly basis, subscribed through the Client Manager. Services include:
- Providing visual verification (remote eyes) to assist troubleshooting efforts
- Plugging in a console port for remote management
- Moving, installing or securing cable(s) or your internal cross-connects
- Swapping pre-labelled, pre-ejected, removable media
- Replacing or verifying connectivity integrity of cross-connections (except when AIMS Network Resell circuit/ MRC cross-connection is subscribed)
- Adding, removing or verifying a demarcation label
- Performing physical loopback for the telecommunication circuits (except when AIMS Network Resell circuit/ MRC cross-connection is subscribed)
- Troubleshooting your equipment with your assistance
- Taking inventory or taking digital pictures of your equipment/ allocated rack space within the data centre
- Labelling equipment and cable connections
- Assisting with physical installation, relocation or movement of your equipment
- Shipping and handling of RMA equipment
- Providing support for all logistics services
- Coordinating and arranging a temporary storage placement
- Installing, replacing/removing any equipment components that are hot-swappable and/or highly modular in design – e.g. router/switch, internal module or card, disk drive or memory
- Installing or swapping pre-configured equipment or components
- Performing diagnostic and signal testing on circuits using diagnostic equipment
- Providing access to CCTV footage and access logs
- Assisting with your audit documentation and onsite auditing
- Providing AIMS subject matter expert support and assistance on your planned or maintenance activities
Benefits of Smart Hands Support
The advantages of having smart hands support include:
- Maximized uptime as your IT systems are continuously monitored and maintained to reduce risks of downtime and service disruptions.
- Cost efficiency as it reduces operational costs and enables better resource allocation.
- There is round-the-clock support for urgent issues and as such, minimises delays, keeping your infrastructure running smoothly.
- You will have quick, real-time management to handle complex issues remotely or on-site, ensuring quick and accurate solutions.
- Your internal team is freed up to focus on core business activities.
Why Choose AIMS for Smart Hands Support?
Our skilled team of engineers is highly trained to manage complex troubleshooting and diagnostics. Here’s why AIMS should be your first choice for smart hands support:
- Expertise in smart hands technology.
- We offer comprehensive remote hands and on-site smart hands services.
- Tailored plans for your business.
- 24/7 availability.
- We prioritise data security and operational integrity.
FAQs
What is smart hands support?
Smart hands support refers to on-site or remote hands in data centers provided by skilled engineers who assist with equipment management, troubleshooting, installation, and other technical tasks.
Smart hands data center services will help ensure that your infrastructure operates smoothly without requiring constant in-person attention, and as such, has many advantages.
What are remote hands data center services?
Remote hands data center services involve technical support that can be performed remotely. For instance, via monitoring, troubleshooting, and system adjustments. These services include tasks like power cycling, visual checks, and connectivity verification, which can all be provided without needing physical presence at the data center.
What are colocation remote hands services?
Colocation remote hands is the support provided to businesses that have equipment hosted in colocation data centers.
This service provided by AIMS helps manage equipment on behalf of clients, providing support like installing hardware, making connections, and troubleshooting problems, without requiring clients to be physically present.
Can AIMS assist with IT smart hands deployment services?
Yes, AIMS offers expert IT smart hands deployment services, assisting with the setup, installation, and configuration of new IT infrastructure. We can help deploy hardware, ensure proper connectivity, and integrate your systems for optimal performance.
What are the differences between AIMS' Level 01 and Level 02 Smart Hands Services?
Level 01 Smart Hands Service covers basic tasks such as rebooting equipment and checking serial numbers, which can typically be completed quickly.
Level 02 Smart Hands Service, on the other hand, provides more advanced support, such as troubleshooting, equipment installations, and diagnostics.
How does AIMS ensure quality and security with its smart hands support?
We ensure high-quality smart hands support by employing certified technicians trained in handling equipment securely and efficiently. We adhere to industry best practices and comply with security standards to ensure the safety and integrity of your data and infrastructure.
Are AIMS' smart hands services available for all types of IT infrastructure?
Yes, AIMS provides smart hands support for a wide range of IT infrastructures, including data centers, colocation facilities, cloud environments, and enterprise data systems. We are able to support various equipment and technologies to ensure your infrastructure operates smoothly.
What is the cost of smart hands support?
The cost of smart hands support depends on the level of service required, the complexity of the tasks, and the frequency of use. Contact us for the most cost-effective option for your business.
How to request smart hands support at AIMS?
To request smart hands support, simply contact our team. We offer flexible plans for smart hands IT services based on your needs—whether through remote hands or on-site support. Our team is available 24/7 to assist with all your data center needs.